Product return
- In case of cancellation, you must take care of returning the product.
- You can indicate your intention to cancel within 14 calendar days from the receipt of the product.
- Bring the product to our store or send it back by courier service.
Find our customer service at one of the following contacts:
E-mail: webshop@dutchhome.hu
Mobile: +36 70 573 5653
Are you not satisfied with the delivered product? Still not to your liking? Would you return it and cancel the order? In this case, follow the steps below:
1. Contact our customer service
Write to us at webshop@dutchhome.hu . Please let us know the following information:
2. Fill out the withdrawal form
- Order/Billing name or order number, invoice serial number and the name and article number of the problematic product
- Reason for complaint (damaged, defective product, etc.)
- In case of damaged goods, please also send a photo of the product defect and the packaging in which the goods were received
2. Fill out the withdrawal form
You can download the pattern here: Download
3. Wrap the product
The returned package must contain:
- the product that is the subject of the complaint
- the completed complaint form
- filler that prevents damage.
4. Send back/Bring the package back to us
You can return the product that is the subject of the complaint or that you want to return to us at the following address: 2040, Budaörs, Kinizsi utca 18.
If you would like to return the product in person, you can drop it off at our showroom: 2040, Budaörs, Kinizsi utca 18.
5. Processing of the complaint
Your satisfaction is the most important thing for us! We will investigate the problem indicated in the e-mail immediately, and we will respond in writing within 30 days.
We know that returning a larger piece of furniture is not easy, so please always contact our customer service first at webshop@dutchhome.hu so that we can find the most suitable solution for you.
